Refund policy

Return & Refund Policy

At Maukhi we want to make sure you get the products. We also want to make shopping with us a nice experience. If the things you buy from Maukhi are not what you wanted we are here to help you with Maukhi products.

Returns

We give you 14 days to send something back. This 14days time starts on the day you get the things you ordered from us.

Return Eligibility

To qualify for a return the items must be in a condition. The items have to meet some requirements.

* The items must be the same as when you got them

* The items have to be in shape

The items are what matter when it comes to a return. The items must be returned in the state they were, in when you received the items.

In original, unused, and unworn condition

With all original tags attached

In original packaging

Accompanied by a receipt or proof of purchase

If something does not meet these conditions then the return, for that item may not be approved. The item has to meet these conditions to be considered for return.

How to Request a Return

To initiate a return, please contact us at maukhi.official@gmail.com

within 14 days of delivery.

When the company says yes to your return you will get:

A return shipping label

Clear instructions on how and where to send your item

If you want to send something you bought and it is okay to do so you need to send it to the address that is listed below:

[ 44, Dr Ross Avenue, Rose Hill, Mauritius]

You should know that we will not take back anything that is sent to us without us saying it is okay first. Returns that come to us without our approval will not be accepted.

If you have any questions, about returning something you can always get in touch with the Maukhi support team at maukhi.official@gmail.com. They are always there to help with any return-related questions you might have about Maukhi.

.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives to make sure everything is okay, with the things you got from us which's your order.

If your item arrives damaged or defective or incorrect you should get in touch with us away. We will look into the problem with the item. Figure out what to do to fix it. We want to make sure you are happy, with your item so we will work with you to find a solution that works for you and the item.

Your satisfaction is our priority.

Non-Returnable Items

We do not take back things because of hygiene, safety and the fact that some things are made just for the person who buys them. The following items are non-returnable:

Perishable goods (e.g., food, flowers, plants)

Custom or personalized products

Personal care or beauty products

Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are final sale and not eligible for return.

If you are not sure if your item qualifies please get in touch with us before you ask to return the item. We want to help you with the return of the item.

Exchanges

We want to help you quickly as possible so we do not do direct exchanges. This way exchanges, for the service do not slow things down for the service. We think this is the way to make sure you get the service you need from the service.

If you want something please:

Return your original item for approval

You can place an order once the return is accepted. The company will let you know when the return is accepted. At that time you can go ahead. Place a new order, for the product you want to buy. Remember to wait for the return to be accepted before you place an order.

This means we can go ahead and work on your request away. We do not have to wait to process your request. Your request will be processed by us without any delay.

European Union – 14-Day Cooling-Off Period

When you get something sent to you in the European Union you can send it back. Say you do not want it within 14 days. You do not have to tell European Union why you are sending it back or saying you do not want it.

Returned items must be in the condition as when you got them. Returned items have to be sent to us. The returned items should not be used. We need the returned items to be complete with all the parts.

* The returned items should have all the tags, on them.

1. Returned items are checked when we get them.

2. Returned items that are broken will not be accepted.

The returned items have to be mailed to the address we gave you.

Be unused and unworn

Include original tags and packaging

Be accompanied by proof of purchase

Refunds

When we get your return and check it out we will let you know if it is approved or not. We will tell you about the status of your return after we inspect it. Your return is the thing that we need to check before we can tell you what is going on with it.

If approved:

They are going to give you your money and it will go back, to the same way you paid for it. The refunds will be issued to your payment method.

Processing time is up to 10 business days

If it has been than 15 business days since you got approval for your refund you should get in touch, with us at maukhi.official@gmail.com

.